Your username is your first initial, followed by your last name (no spaces). If you are the account owner, your DEFAULT password is your member number. If you are the spouse, your DEFAULT password is your member number followed by the letter "a" (no spaces). If you have changed your password and cannot remember it, or are having any trouble logging on, please contact Heather Rich at firstname.lastname@example.org or 781-235-7333 ex. 215.